Trade Account

Auto Nexus Hub – Terms and Conditions

1. These Terms

1.1 What these terms cover. These are the terms and conditions on which we supply goods to you.

1.2 Why you should read them. Please read these terms carefully before submitting your order. These terms explain who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem, and other important information. If you believe there is a mistake in these terms, please contact us to discuss.

2. Information About Us and How to Contact Us

2.1 Who we are. We are Auto Nexus Hub, specialists in supplying automotive parts and accessories in bulk across the UK.

2.2 How to contact us. You can contact us by emailing info@autonexushub.co.uk.

2.3 How we may contact you. If we need to contact you, we will do so via telephone or by writing to the email or postal address you provided with your order.

2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3. Our Contract With You

3.1 How we will accept your order. Our acceptance of your order occurs when we email you to confirm it, at which point a contract comes into existence between you and us.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you and will not charge you for the product. This may be due to stock unavailability, unexpected limits on resources, a failed credit check, an error in pricing or description, or an inability to meet a specified delivery deadline.

3.3 Your order number. We will assign an order number and provide it upon order confirmation. Please reference this number when contacting us about your order.

3.4 We only sell to the UK. Our website is intended for UK-based customers only. We do not accept orders from outside the UK.

4. Our Products

4.1 Product variation. Images of products on our website are for illustrative purposes only. While we strive for accuracy, actual products may differ slightly in colour and appearance.

4.2 Packaging variation. Product packaging may differ from images displayed on our website.

5. Your Rights to Make Changes

If you wish to amend your order, please contact us. We will inform you if changes are possible, along with any necessary adjustments to price, delivery timeline, or other aspects. If changes cannot be accommodated, you may have the option to cancel the order (see Clause 7 – Your Rights to End the Contract).

6. Providing the Products

6.1 Delivery costs. Delivery costs will be displayed on our website.

6.2 Delivery timeline. We aim to deliver products within 30 days of accepting your order.

6.3 Delays outside our control. If an event beyond our control causes delays, we will notify you and take reasonable steps to minimise the delay. If delays are significant, you may cancel your order for a refund.

6.4 Collection option. If you prefer, you may collect your order from our premises during business hours (Monday-Friday, 09:00 – 17:00, excluding public holidays).

6.5 Missed delivery. If no one is available to receive the delivery, we will leave instructions for rearranging delivery or collecting from a local depot.

6.6 Failure to collect/rearrange delivery. If you fail to collect or rearrange delivery, we may charge storage fees and further delivery costs. Continued failure to collect may result in order cancellation.

6.7 Responsibility for goods. Goods become your responsibility once delivered to your address or collected by you.

6.8 Ownership of goods. Goods remain our property until full payment has been received.

7. Your Rights to End the Contract

7.1 When you can cancel. Your cancellation rights depend on what you purchased, whether the product is faulty, and when you choose to cancel:

• If the product is faulty or misdescribed, you may be entitled to a repair, replacement, or refund (see Clause 10).

• If we have informed you of a change you do not agree with, you may cancel (see Clause 7.2).

• If you change your mind, you may be eligible for a refund within the cooling-off period (see Clause 7.3).

• If we are not at fault and you do not have a right to change your mind, cancellation may be subject to fees (see Clause 7.6).

7.2 Cancellation due to our actions. You may cancel your order if:

(a) We have made a significant change to the product or terms that you do not accept.

(b) There is a pricing or product description error that you do not wish to proceed with.

(c) There is a risk of significant delivery delay due to factors beyond our control.

(d) We suspend supply for technical reasons for more than 10 days.

(e) We have done something wrong, giving you a legal right to cancel.

7.3 Cooling-off period (Consumer Contracts Regulations 2013). For most online purchases, you can cancel within 14 days of receiving the goods and get a refund, subject to return costs.

7.4 Exceptions to cancellation rights. You cannot cancel if:

(a) The goods are custom-made or personalised.

(b) The goods have been inseparably mixed with other items after delivery.

7.5 Cancellation period. If applicable, you have 14 days from receiving the goods to cancel unless:

• Your order was delivered in parts, in which case you have 14 days from receiving the final part.

• Your order involves regular deliveries, in which case you have 14 days from receiving the first delivery.

7.6 Cancellation when we are not at fault. If you wish to cancel but are not entitled to a refund, we will refund any pre-paid sums for products not provided, but we may deduct reasonable costs incurred.

8. How to End the Contract with Us (Including if You Have Changed Your Mind)

8.1 Tell Us You Want to End the Contract. To end the contract with us, please let us know by doing one of the following:

(a) Email. Email us at info@autonexushub.co.uk. Please provide your name, address, details of the order, and your phone number and email address.

(b) By Post. Print off the cancellation form on our website and post it to us at the address provided on the form. Alternatively, write to us, including details of your order, purchase date, and your contact details.

8.2 Returning Products After Ending the Contract. If you end the contract for any reason after products have been dispatched or received, you must return them to us. Please email us at info@autonexushub.co.uk for a return label or to arrange collection. If you are exercising your right to change your mind, you must return the goods within 14 days of informing us.

8.3 When We Will Pay the Costs of Return. We will cover return costs if:

(a) The products are faulty or misdescribed.

(b) You are ending the contract due to an upcoming change in terms, pricing errors, or delivery delays outside our control.

In all other cases (including where you change your mind), you must cover return costs.

8.4 What We Charge for Collection. If you are responsible for return costs and require collection, we will charge you the direct cost of collection.

8.5 How We Will Refund You. Refunds will be made via the original payment method, including delivery costs, though deductions may apply (see below).

8.6 Deductions from Refunds if You Change Your Mind.

(a) Refunds may be reduced if the returned goods show signs of use beyond what would be allowed in a store.

(b) The maximum refund for delivery costs will be based on the least expensive delivery option we offer.

8.7 When Your Refund Will Be Made.

(a) If products are returned, refunds will be processed within 14 days of receipt or proof of return.

(b) In all other cases, refunds will be issued within 14 days of cancellation.

9. Our Rights to End the Contract

9.1 We May End the Contract if You Breach It. We may terminate the contract if:

(a) You fail to make payment within 5 days of a reminder.

(b) You do not provide required information.

(c) You do not allow us to deliver the products or collect them.

9.2 Compensation for Breaking the Contract. If we end the contract due to your breach, we will refund any advance payments but may deduct reasonable costs incurred.

10. If There Is a Problem with the Product

10.1 How to Tell Us About Problems. For complaints or questions, email us at info@autonexushub.co.uk.

10.2 Summary of Your Legal Rights. Under the Consumer Rights Act 2015, goods must be as described, fit for purpose, and of satisfactory quality:

• Up to 30 days: Faulty goods may be returned for a refund.

• Up to 6 months: If goods cannot be repaired or replaced, a full refund is generally available.

• Up to 6 years: You may be entitled to partial compensation if goods do not last a reasonable amount of time.

10.3 Returning Rejected Products. To return a faulty product, email us at info@autonexushub.co.uk for a return label.

11. Price and Payment

11.1 Pricing. The product price (inclusive and exclusive of VAT) will be displayed on the order page. We take reasonable care to ensure pricing accuracy.

11.2 VAT Adjustments. If VAT rates change after order placement but before delivery, we will adjust the rate unless payment was made in full before the change.

11.3 Pricing Errors. If we discover a pricing error:

• If the correct price is lower, we charge the lower price.

• If the correct price is higher, we will contact you for instructions before processing the order.

• If an obvious mispricing is identified, we may cancel the order and issue a refund.

11.4 Payment Terms. Payment must be made before dispatch. We accept all major credit and debit cards.

11.5 Disputing an Invoice. Contact us immediately for any invoice discrepancies. No interest will be charged while the dispute is resolved.

12. Our Responsibility for Loss or Damage

12.1 Foreseeable Loss and Damage. We are liable for foreseeable loss or damage due to our breach but not for unforeseeable losses.

12.2 Liability Limitations. We do not exclude liability for:

• Death or personal injury caused by our negligence.

• Fraud or fraudulent misrepresentation.

• Breach of your legal rights regarding faulty products.

• Defective products under the Consumer Protection Act 1987.

12.3 Business Losses. We are not liable for loss of profit, business interruption, or business opportunities.

13. Use of Your Personal Information

13.1 How We Use Your Data. We use your personal data to:
(a) Fulfill your order.
(b) Process payment.
(c) Provide information about similar products (opt-out available).

13.2 Credit Reference Checks. If credit is extended, your data may be shared with credit reference agencies.

13.3 Third-Party Sharing. We only share data where legally required.

14. Other Important Terms

14.1 Transfer of Rights. We may transfer our rights and obligations to another organization but will notify you if so.

14.2 Your Rights Transfer. You need written consent to transfer rights under this contract.

14.3 Third-Party Rights. This contract is only enforceable by you and us.

14.4 Severability. If a court finds any term unlawful, the rest remain in effect.

14.5 Enforcement Delays. Delay in enforcement does not waive our rights.

14.6 Governing Law. English law governs this contract. Legal proceedings can be brought in English, Scottish, or Northern Irish courts depending on residence.

Model Cancellation Form
(Complete and return this form only if you wish to withdraw from the contract)

To Auto Nexus Hub, [Address], [Email], [Phone Number]

I/We [] hereby give notice that I/We [] cancel my/our [] contract for the sale of the following goods []/services [*]:

Ordered on []/received on []:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

[*] Delete as appropriate.